I really like Pizza Hut pizza, but after last night's dealings with them I am not sure how soon I will be partaking of said pizza. I was getting hungry and decided, you know I could go for some hamburger, pork sausage and extra cheese deep-dish Pizza Hut pizza. Plus they will bring it to me! So I call them up and order my pizza. Of course you don't actually talk to some one at Pizza Hut in Ruston anymore, you are talking to some central call station somewhere (I think it is in Shreveport.) But I have gotten used to that by now. I get my pizza ordered, with extra marina sauce (for which they have the audacity to charge fifty cents.) Now it is just a matter of time right? Wrong, it is a matter of a lot of time.
Skip ahead one hour. By now I am getting really hungry and there is no pizza in sight. So I decide to call them up and see what is going on. I get to talk to Call Center Guy and he tells me that the driver has left the store and that I should be getting my pizza any minute. Well the guy was nice about it so I decide to cut them some slack and wait it out.
Skip ahead another half-hour. No Pizza. By now, hunger has gotten the better of my senses and I decide to call them back and see what is going on. I live about five minutes from Pizza Hut and it should not take the guy THAT long to get here. Hush, of course I know I could have gone and gotten four pizzas myself if I would have just gotten up and done it, that is not the point. So for the second call I get to talk to Call Center Girl. Well, by know I my not be lucid due to my hunger-weakened state and this girl decided that it would be nice to provoke me. So I inform her of my plight and that is has been an hour and a half since I ordered my pizza . . . silence . . .silence . . . silence. Finally, I get tired of the silence and just ask her if my pizza is still on the way. She tells me (in a really rude voice) that the delivery guy just left and that it should be there any minute (ok, apparently she doesn't know who she is dealing with, I have heard that story before.) So I tell her that I was told he left half an hour ago. So she informs me that I should just be patient (again with the rude voice) and it will be there soon. So I tell her that I have been patient, but it has been an hour and a half. I didn't want to have to ask for the discount, but it seemed like I was going to have to do it myself. What ever happened to being nice to the customers, I am not paying them to be mean to me.
Remember the good old days when the pizza was free if it was over thirty minutes late? Well, those days are long gone my friend. No longer are there delivery guys driving like mad men to get to your house on time. No more free pizzas either. The girl finally relented enough to tell me that when the delivery guy got to my house I should call them back and and they will give him some type of code or something. So I continue my pizza waiting vigil.
Skip ahead ten more minutes. Pizza time! The guy shows up and he is just a little college kid so I feel sorry for him. I know it isn't his fault that the pizza is late, it is Call Center Girl's fault! I don't know how, but somehow I am sure my late pizza is her doing. So I call them up to get the code (which is ridiculous by the way, why should I have to call them? they are the late ones? couldn't they have just told me the code?) Anyway, they give him the code and so I am thinking I have in my hands a free pizza, but nooooo. It is only half off. Plus they make me do the math to figure out how much half off equals. What do I look like some kind of math guy? Ok, so don't answer that, that is not the point either. Finally I just give the guy $10 and tell him to keep the rest of it, I think half off came to $6.50 or so.
I finally get to eat my pizza, and you know what? It was still pretty darn good. But that is soooo not the point.
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5 comments:
I think the problem is your pizza was made in Shreveport. I would have lost it when she told me to be patient!!!
it's a sin to live in north louisiana and eat any other pizza but johnny's. shame on you!
The sad part is that I actually bought a coupon book from Johnny's. But growing up I didn't have a Johnny's, Many only had Pizza Hut.
Sometimes it really is the fault of the people taking the calls. One thing I have learned as a delivery guy here in Fort Worth is that often the driver is the last person at fault (always true in my case).
Yeah, I did not fault the devlivery guy at all. It was mainly the call center people that were really getting to me. I actually got an email from Pizza Hut today saying that they were going to contact the manager of the franchise and look into it.
Yeah, it was bad enough for me to fill out one of those customer comment pages on the web. I don't want to get anyone fired, but I do want better service.
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